Research • Design • Strategy

A dedicated, creative researcher, designer, and thinker, with experience in every phase of product development. I have conducted blue-sky ethnographic interviews, developed concepts, built prototypes, run technical and user testing, and developed production designs.

In my research roles, I have run studies from start to finish, including writing test plans, managing participant recruiting, creating interview guides, conducting one-on-one or group interviews, in-lab or in-home, and generating reports. I have worked on a range of physical and digital products, including software applications, websites, interactive media, and both professional and consumer medical devices.

I work well on a team or individually. Co-workers have complimented my hard work, creativity, knowledge, and coaching.

445 Ridge Avenue
Evanston, Illinois 60202

2012 to
Ipsos North America, An international market research company
Chicago, Illinois

Senior Lead UX Specialist: Seven years of increasing responsibility conducting usability and user experience research studies.

Worked with and led teams on UX research projects.
  • Led local and international projects from $10k~$100k+ with multiple research teams.
  • Conducted research in healthcare, telecommunications, finance and other industries.
  • Conducted all aspects of the research process from study design to recruit management to analysis and presentation of findings.
  • Applied a variety of methodologies including qualitative interviews, summative usability tests, and contextual inquiry.

2001 to
SC Johnson and Son, Inc., Racine, Wisconsin
A global manufacturer of household consumer goods

Research Designer: Responsible for exploring new product areas, directing design, producing prototypes, and conducting consumer research.

Served in ideation group to develop new product ideas and conduct technical and consumer validation testing.
  • Initiated 7 new product development projects.
Designed Raid Outdoor Ant Baits.
  • Received Corporate Officer's Award and multiple patents.
Designed adapter for battery-powered sprayer.
  • Completed design and created tooling drawings within 3-week window.
Designed first ready-to-use yellow-jacket trap in marketplace.
  • Multiple patents granted. Exceeded first year sales projections.
Led design for Off! Clip-on.
  • Exceeded first-year sales targets. Received Corporate Officer's Award.
Led cyclic ranking design test for new insect bait stations.
  • Identified aesthetic elements affecting consumer preference.

1994 to
SRAM Corporation, Chicago, Illinois
A manufacturer of OEM bicycle components

Designer: Responsible to both engineering and design departments for mechanical design, industrial design, and CAD support.

Created mechanical design for SRAM Two-Axis brake lever.
  • Received ID Magazine Design Distinction recognition.
Led design of entry-level front and rear derailleurs.
  • Design produced without modification for 8 years.
Completed mechanical design for Gripshift MRX IBS.
  • Created entry-level all-plastic product integrating brake lever and shifter.
Designed complete line of rubber handlebar grips.
  • "Sharktooth" design used by professional mountain bikers in competition.
Administered Pro/Engineer CAD installation and UNIX network.
  • Created process to coordinate documentation between U.S. and Asia.